What this page is
This is a plain-English summary of how working with me goes. It is not a contract. The agreement you sign governs the work, and if anything here differs from it, the agreement applies.
What each service includes and what it costs is on the services page.
How it starts
It starts with a 30-minute video call about how your week runs. The call is free for anyone, and you are under no obligation to book anything after it. If automating the job is not worth the money, I say so on the call.
The Workflow Review is that call plus a one-page written summary from me within two working days. It covers one repeated job you name: three findings on how it runs today, an hours-saved estimate with the assumptions stated, and what I would build first. The summary can also say do not build anything. It is free as well, four a month, for small firms on Microsoft 365, when the owner or decision-maker is on the call. If a month's four are taken, I say so on the call and offer the next month. Here is a sample Workflow Report.
If the review shows more than one job worth fixing, there is an optional next step, the Workflow Report. It always follows a Workflow Review. The Report is $3,500, fixed price, and takes about two weeks. I sit with your team over screen-share, map how the work runs, and write up what to build, what it saves and what it costs, in priority order. The $3,500 is credited in full against a build started within 90 days. You keep the report even if you never work with me again.
Price
Builds are fixed price, and the price is agreed before I start work. Most are scoped and priced on the free 30-minute call.
I use your existing Microsoft 365 licence where it covers the build. Dataverse, premium connectors and Copilot Studio may need extra licences, which I price before you commit.
Payment
On a build you pay half to start and half once you have accepted the work. If you do not accept it, you do not pay the second half. Larger builds are paid in stages, and the agreement sets out each stage before I start.
Dates
A build takes four to eight weeks to working software, and smaller ones land at the short end. I give you a realistic timeline after scoping.
What you own
You own every app, flow and the documentation in your own Microsoft 365 tenant. The source code is in your GitHub and the credentials are in your accounts. Ownership passes to you when the work is paid for. If I am unavailable, any Power Platform person can pick it up.
Warranty
Handover includes documentation and training for your team. I fix bugs in what I build free for 60 days after handover on larger builds, and 30 days on the small fixed-price builds. Reply Drafted and Job Wrap-Up are the small fixed-price builds.
Your data and privacy
For a build, I work from one named account in your Microsoft 365, set up only after you sign. How I handle personal information, including what I keep and for how long, is in the privacy policy.
How to reach me
I reply within 1 working day. Email me at balu@kove.nz, or use the contact page to send a message or book the free 30-minute call.