Services

Start small, go further if it pays

A call, a review, or a full build. Never anything you don't need.

Based in Christchurch and on site anywhere in Canterbury. More on working with me locally.

Tier 1 · Start here

Intro call

30 min · free

A 30-minute call about how your week runs. No prep needed, in person if you're in Canterbury, video otherwise. We work out whether there's something here worth building.

You get
  • A 30-minute conversation
  • A clear view on whether it's worth automating
  • A plain no if it isn't
  • No obligation to book anything after
You don't get
  • A sales pitch
  • A written report (that's the Workflow Review)
  • Any pressure to commit on the call
Why this exists

Most people don't know whether their problem is worth automating until they've talked it through. This call settles that, at no cost, before you spend anything on the next step.

Book an intro call
Tier 2 · Written plan

Workflow Review

$3,500 + GST

A written plan for the one process worth automating first. I sit with your team, in person in Canterbury or over video elsewhere, map how the work actually happens, and set out what to build, what it saves, and what it costs.

Typical scope
Day 1–3Sessions with your team, mapping the workflow
Day 4–10Costing the options, drafting the plan
Day 10–14Delivery and a walkthrough
You get
  • Written report (5–10 pages)
  • Prioritised list of opportunities
  • Hours saved + a real cost for each
  • Yours to keep, whoever builds it
You don't get
  • A sales pitch for my services
  • Vague advice you can't act on
  • A 60-page slide deck
Why this exists

Most businesses don't know which automation to build first. This makes that decision easy, and gives you something useful even if you never work with me again.

Want a rough number before you pay for one? The ROI calculator works out the payback on a build from the hours you'd stop doing by hand.

Book an intro call
Tier 3 · End-to-end

The build

4–8 weeks · Fixed scope

Fixed scope, working software in production in 4–8 weeks. I build to an agreed plan, deploy it, and train your team until they're using it.

Typical scope
Week 1–2Discovery, scope, requirements
Week 2–6Build, iterate, test
Week 6–8Deploy, train, handover
You get
  • Working software in production
  • All source code in your GitHub
  • All credentials in your accounts
  • Documentation + team training
  • 60-day post-launch warranty
Typical projects
  • Automated quoting + proposals
  • Custom CRM or job tracking
  • SQL Server or Access migration into Microsoft 365
  • Document / PDF pipelines
  • AI email triage + drafting
  • Internal dashboards
  • Audio + content production pipelines
  • Local-only AI builds (no cloud, air-gapped)
Book an intro call

Already running something I've built? Ongoing support and new automations are available monthly, with same-day response included. No fixed weekly day count, just help as the business needs it. Get in touch →

After you book

What actually happens next.

01

Book

Pick a slot on the calendar. Thirty minutes, free, and nothing to install or fill in beforehand.

02

Before we talk

I read whatever you put in the form. If you sent nothing, that is fine, we start from how your week runs instead.

03

On the call

You describe how the work runs now and where it breaks. If automating it is not worth the money, I will say so on the call rather than send a proposal.

04

After

If a build makes sense, the next step is a Workflow Review: a written plan you own whether or not I build it. If it does not, you have spent half an hour and nothing else.

Beyond the big builds

If it repeats, it can probably run itself.

Not every job needs a six-week build. These are the systems I set up most often, sized to the problem in front of you.

Customer enquiry agent

Answers the common questions, captures the job details, and knows when to hand off to a real person. Trained on your services and your pricing rules.

Document extraction

Invoices, forms and RFQs read automatically and entered into your systems. No more retyping PDFs into Xero.

Email triage + routing

Reads what comes in, sorts it, drafts the replies, routes the rest. Quote requests stop sitting unread for three days.

Meeting transcription + summaries

Site meetings and client calls transcribed and summarised with action points, then filed where your team will find them.

Reporting dashboards

One screen pulling from Xero, your job system and your spreadsheets. The Monday-morning numbers, already there when you sit down.

Lead qualification + follow-up

New enquiries scored against your ideal job profile and followed up within minutes, not days.

Microsoft 365, Power Platform + Copilot agents

Power Apps, automated flows and Copilot Studio agents built on the licence you already pay for. SharePoint as the backbone, no new software to buy. More on this →

AI readiness audit

A structured look at where AI fits your business, and where it doesn't. You get a report, not a sales pitch.

What I don't do

  • Running your outreach or managing your marketing stack
  • Website builds (this site is the exception)
  • Generic "AI strategy" workshops
  • AI chat widgets with no real workflow behind them
  • Anything I don't believe will pay for itself
FAQ

Questions I get asked.

How quickly can you start?

Usually 2–4 weeks from Workflow Review to first build day.

Do you work onsite?

In Canterbury, yes, happy to spend a day with your team. Elsewhere, video and async.

What if I don't like what you build?

First milestone is 50% on signing, 50% on acceptance. If you don't accept, you don't pay the second half.

Can I see examples?

See the work. Every tool there is one I built and run in my own business, which is proof of how I build. Client builds get the same standard, with proper scoping.

Ongoing support without a build first?

Rarely. Ongoing support works when there's already infrastructure to maintain.

Do I need to be technical?

No. You describe the problem in plain language. I handle everything technical and hand it back running.

What if my data is sensitive?

I can build entirely local, air-gapped systems where nothing leaves your machine. No cloud APIs, no third-party data handling. Common requirement for healthcare and legal clients.

How much does it cost?

Straightforward single automations typically land between $4,000 and $8,000 + GST. Bigger builds like a custom CRM or job-tracking system run $10,000–$22,000. Moving a SQL Server or Access system into Microsoft 365 (SharePoint or Dataverse) is a fixed $8,000 to $18,000 + GST for a firm under 20 staff, migration included. The Workflow Review is $3,500 + GST and gets you an exact number before you commit to a build.

How long does a build take?

Four to eight weeks to working software, and smaller ones land at the short end. I'll give you a realistic timeline after scoping.

What happens after you hand over?

You get the source code, documentation, and a 60-day warranty: anything that breaks in the first 60 days, I fix at no charge. After that, retainer or ad hoc, your call.

Start with an intro call.

A free 30-minute call about how your week runs. No prep needed. You leave knowing whether there's something worth building.

Balu Premkumar, founder of KoveI reply within 1 working day